New In Store
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The Royal Amelia Bag
₨ 3,400
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The Diamond Shard Bag
₨ 3,300
Welcome to Hludora’s Frequently Asked Questions (FAQs) page!
Below you will find answers to frequently asked questions about handmade bead bags, ordering procedures, payment, shipping, and more.
ABOUT HLUDORA
What does the name “Hludora” mean?
The name Hludora is a distinctive fusion of two powerful linguistic roots:
“Hlud” – An Old Germanic word meaning fame or glory.
“Dora” – Derived from the Greek origin meaning gift or something precious.
Together, Hludora beautifully translates to “Glorious Gift” or “Gift of Fame” — a name that reflects elegance, rarity, and prestige. It perfectly aligns with our brand vision: offering handcrafted bead bags that are not only luxurious but also cherished like a timeless gift.
What is Hludora?
Hludora is an eCommerce store specializing in handcrafted, premium design beaded bags. We offer unique, high-quality bags crafted with care, available for both local and international customers.
Where is Hludora based?
Based in Pakistan, Hludora combines local craftsmanship with global design sensibilities to create premium handcrafted beading bags that reflect cultural depth and modern elegance.
How many hours does a Hludora bag take to be created?
Each Hludora beaded bag is handcrafted with care, and typically takes between 2 to 3 days to create, depending on the design complexity.
Do you plan on creating other categories?
Yes, we plan to introduce new and exciting product lines to offer more variety, while our current focus remains on handmade beaded bags. Stay tuned for future collections as we expand our range.
ORDERS & SHIPPING
How do I place an order?
Let me help you through the easy steps.
Choose Your Style
Browse our thoughtfully selected collections, colors, and styles to discover the design that suits you best.
Crafted For You
Our expert artisans carefully handcraft your piece, adding a personal touch to create something truly unique just for you.
Shipped To You
When your piece is ready, we carefully wrap it with love and include a heartfelt greeting card—making your unboxing moment truly magical.
For further information, please chat with us.
What are the delivery times in Pakistan?
Delivery within Pakistan takes 2 to 5 business days, depending on your location.
Do you ship Internationally?
Yes, we offer International shipping to many countries. Please check our shipping policy or contact customer service to learn more about availability and shipping rates for your area.
Can I cancel or edit my order?
Orders are processed quickly, so cancellations or changes are not possible. Please contact us and we will do our best to assist you before shipping.
Can I track my order?
Yes, once your order has shipped, we will send you an email with a tracking number. Use that number on the tracking page to check the status of your order in real time.
PAYMENT
What payment methods are accepted on Hludora?
HLUDORA supports your preferred bank cards and local payment methods.
Flexible payment methods
Enjoy stress-free shopping with flexible payment options via local mobile wallets and bank transfers. Provides a smooth and secure shopping experience.
Is it safe to enter my payment details on Hludora’s website?
Yes, it is safe to enter your payment details on the Hludora website. The site uses a secure payment gateway to process your details safely, so your details are safe during the transaction.
Can I use promo codes or discounts during checkout?
Yes, you can apply a valid promo code or discount by entering it in the field provided before completing your order.
When will my payment be processed after placing an order?
Your payment is processed instantly after placing your order, and you’ll receive a confirmation as soon as it’s successful.
PRODUCT & CUSTOMIZATION
Are all Hludora beaded bags handmade?
Yes, all Hludora beaded bags are handmade by skilled artisans, Hludora ensures that each piece is unique and carefully crafted.
Can I request a custom design or color combination?
Yes, we offer custom designs and color options. Simply share your idea with our Hludora team, and we’ll let you know if it can be crafted to match your vision.
How do I care for and maintain my handcrafted bag?
To keep your handcrafted bag in best condition, store it in a dust bag away from heat and humidity. Gently wipe it with a clean, dry cloth and avoid using any strong cleaners or soaking the material to protect its original texture and detail.
RETURNS & EXCHANGES
Are customized or sale items eligible for return or exchange?
Customized or sale items are not eligible for return or exchange, as they are made to order or offered at special prices.
How do I request a return or exchange for my order?
To request a return or exchange, first you should read all the terms and conditions in the Return and Exchange Policy then you should contact our customer support within the return period with your order details. We will guide you through the next steps based on our return policy.
When will I receive my refund or replacement?
Due to the made-to-order nature of our beaded bags, refunds are not applicable. Replacements are offered only for valid cases and are processed promptly after the returned item is inspected and approved.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item received is defective or incorrect.
CUSTOMER SUPPORT
How do I contact customer support regarding an order or product inquiry?
You can contact customer support via email or via the contact form on our website. We will respond promptly to your order or product inquiry.
What are customer support hours and how quickly can I expect a response?
Customer support is available Monday through Friday, 10 a.m. to 9 p.m. You can expect a response within 1-2 business days.
Is there a live chat option for immediate support?
Yes, you can get immediate support through the live chat option on WhatsApp during business hours. Our team is ready to answer all your questions.
PRIVACY & SECURITY
How does Hludora protect my personal and payment information?
Hludora protects your personal and payment information using encryption technology and a secure payment gateway, ensuring that all data is processed securely and kept confidential.
How do I update or delete my personal information from Hludora records?
To update or delete your personal information, please contact our Customer Support Team. We will help you make the necessary changes or delete your data from our records.